About these terms
These terms govern your use of advertising.dvlce.ca and the client portal at advertising.dvlce.ca/members. By using the site or signing into the portal you agree to them. If you don't agree, please don't use the site.
Who we are
DVLCE (“we”, “us”) is a Toronto-based web design and advertising agency. You can reach us at ads@dvlce.ca.
What we do
We design and build websites, set up Google Analytics and Google Ads tracking, and run ad campaigns for clients under our manager account. Specific scope, deliverables, fees, and timelines for each engagement are covered in a separate written agreement (statement of work or signed proposal). These terms apply on top of that agreement, not in place of it.
The client portal
If you're a client, we may give you a login at advertising.dvlce.ca/members. From there you can:
- View your live campaign performance and GA4 numbers, pulled fresh from Google's APIs.
- Download your invoices.
- Update your contact details and password.
The portal is read-only for client data. You cannot change ad-campaign settings from the portal. If you want a campaign paused, a budget adjusted, or copy updated, email us.
Your responsibilities
- Keep your password to yourself. One login per business. If you need extra logins for staff, ask us.
- Tell us promptly if you think your account has been compromised.
- Don't scrape, reverse-engineer, or load-test the portal. We rate-limit and we will notice.
- Don't use the site for anything illegal, deceptive, or in breach of Google's advertising policies.
Intellectual property
- The portal software, our toolkit, and the site design are ours.
- Your business data (campaign data, GA4 data, invoices, account profile) is yours. You can export it any time. If you ask us to delete it, we will, within 7 days.
- Work product we build for you under a separate engagement (your website, ad creatives, tracking implementation) is licensed to you per the terms of that engagement. Default: full ownership transfers on final payment.
Third-party services
The portal pulls data from Google's Ads and Analytics APIs and stores account information in Google Firebase. We rely on those services to keep working. We're not responsible for outages or data losses caused by third-party providers, but we do our best to design around them.
Fees
Fees, invoicing schedule, and payment terms are set in your engagement agreement. Late fees, if any, are spelled out there. The portal itself is included with active client engagements at no extra cost.
Termination
- You can ask us to close your portal account any time, by email.
- We may suspend or close an account if it's being used to scrape, harass, or break Google's policies, or if fees are unpaid past the grace period in your engagement agreement.
- On termination we'll export any data you ask for, and purge personal information within 7 days, subject to legal retention requirements (CRA, CASL).
Disclaimer
The portal is provided “as is”. We aim for high uptime but we don't guarantee it. Ad performance varies by market, season, and creative; we don't guarantee specific outcomes, click-through rates, or returns on ad spend.
Limitation of liability
To the extent permitted by Ontario law, our total liability under these terms is limited to the fees you paid us in the three months before the claim arose. We're not liable for indirect, incidental, or consequential damages.
Governing law
These terms are governed by the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable in Ontario. Any dispute will be resolved in the courts of Toronto, Ontario.
Changes
We may update these terms. Material changes will be posted on this page with a new “Last updated” date, and emailed to active portal users.
Contact
Questions about these terms: ads@dvlce.ca.